Challenges

Myler Disability received over 10,000 medical records, appeals, claims, and applications, every day. Each document received was then manually sorted by its type, and placed in the case file of its designated client.

These records were sent from all over the nation and looked different depending on the state it was sent from. Meaning, one type of document could have 50 variations. There are 500 possible document types, and training employees to sort these large volumes of documents could take up to 4 months of training to complete.

Once the sorting of a document was completed, it would be sent to a second employee for approval. If there was any disagreement, it would then be arbitrated by a third employee. This process extended the amount of time, employees, and resources Myler Disability had for their document intake processes.

After consulting with another solutions provider, Myler Disability was told their problem was too complex and there was no solution to their challenges…. A year later, DoxTek began consulting with Myler Disability and made the impossible possible.

DoxTek Solutions

DoxTek went on-site to Myler Disability’s corporate office, observed and analyzed their current sorting process for the records Myler received and determined how each record needed to be handled. The DoxTek team, in collaboration with Myler Disability, found several solutions where they:

  • Used advanced capture technology (OCR) to automatically recognize the type of document received
  • Customized each document’s final location by integrating with Myler Disability’s in-house CRM system
  • Implemented a multi-capture solution that works with fax, email, portal, and traditional scanners
  • Provided administrator and end-user training to Myler Disability employees
  • Created a more predictable and scalable process which decreased the need to hire more people as Myler grew

Results

Through the efforts of DoxTek and Myler Disability, a new classification system was implemented which increased the level of automation in document intake processes. Within six months the project was completed and immediate results were seen.

In the first month, 5 full-time employees were saved from document classification duties which decreased labor costs by $135,000 annually. Myler Disability no longer needs to hire additional employees to keep up with demand as the company grows.

Overall, the DoxTek solution has helped Myler Disability experience improved accuracy, lower training costs, faster claims processing, and increased profitability.

 

What was crucial to us, was partnering with the right people. It’s been great working with good partners, and I think our experience so far has been tremendous!

-Jared Ellis, Project Manger for Myler Disability