With a 99.6% satisfaction rate across all of our clients for the past year, DoxTek’s support team can be trusted to take care of you. Try us out and see why we are a nationally recognized Diamond level support partner for the software we support. We are dedicated to supporting your long-term maintenance needs and are always striving to improve. Let our team know what you thought of our service today.
DoxTek is pleased to announce a tiered support program is now available to DoxTek customers! Choose the support program that is right for your organization or add-on select support
View current support tickets and access your ticket history to see past issues and the solutions that were implemented.
If your issue needs to be escalated, the DoxTek engineering team will assist in troubleshooting and support for your system.
The Software Manufacturer will be contacted to coordinate further troubleshooting with DoxTek following your progress.
DoxTek assures you access to download software upgrades such as hot fixes, service packs, point releases, and other upgrades.
Each quarter a dashboard report will be provided that details all support transactions, resolutions, submitted incidents, comments, etc.
System health checks determine if your infrastructure, software versions, usage statistics, process flows, etc. run properly.
Have a DoxTek Engineer properly install and configure your system upgrade for two environments (Test and Production).
Use up to 20 hours of Professional Services at your discretion for enhancements to your system, consulting, customization, etc.
Access the after-hours support line for system down issues. Receive a response within 2 hours of your call. (866) 678-8400 x2930
At your request, a DoxTek employee will travel to your site to resolve any issues that cannot be handled remotely.
In place of hiring system administrator, consider augmenting your staff with a DoxTek team member.
Help end-users and administrators gain the skills needed to become system experts by utilizing training vouchers.
Register for events like CommunityLIVE with OnBase and be notified of upcoming vendor and DoxTek events.
Pre-purchase professional service hours to complete projects at your discretion. Build a new workflow, automate capture, etc.
DoxTek will store a replica of your production system in a secure cloud environment (Disaster Recovery as a Service).
Contact DoxTek for help solving your unique needs or fill out the information below and we’ll call you