Basic Support

PhonePhone Support

Report your issue directly to one of our Support Staff M-F 7:00AM-6:00PM (Mountain Time) by calling (866) 678-8400, option 2.

EmailEmail Support

Report your issue and coordinate with support staff to troubleshoot your technical issues at support@doxtek.com

WebWeb Support

Doxtek.zendesk.com allows you to submit support tickets, view troubleshooting procedures, and browse your support history.

RemoteRemote Issue Resolution

Using remote access technology, our support team is able to observe your system and troubleshoot your issues remotely.

TicketTicket Status and History

View current support tickets and access your ticket history to see past issues and the solutions that were implemented.

Engineer TeamEscalated Engineer Support

If your issue needs to be escalated, the DoxTek engineering team will assist in troubleshooting and support for your system.

ManufacturerSoftware Manufacturer

The Software Manufacturer will be contacted to coordinate further troubleshooting with DoxTek following your progress.

UpgradeSoftware Upgrade Assurance

DoxTek assures you access to download software upgrades such as hot fixes, service packs, point releases, and other upgrades.


Enhanced Support

DashboardQuarterly Dashboard Report

Each quarter a dashboard report will be provided that details all support transactions, resolutions, submitted incidents, comments, etc.

Health CheckAnnual System Health Check

System health checks determine if your infrastructure, software versions, usage statistics, process flows, etc. run properly.

System UpgradeSystem Upgrade Services

Have a DoxTek Engineer properly install and configure your system upgrade for two environments (Test and Production).

Hours20 Hours Professional Service

Use up to 20 hours of Professional Services at your discretion for enhancements to your system, consulting, customization, etc.


Premium Support

After HoursAfter Hours Phone Support

Access the after-hours support line for system down issues. Receive a response within 2 hours of your call. (866) 678-8400 x2930

OnsiteOnsite Issue Resolution

At your request, a DoxTek employee will travel to your site to resolve any issues that cannot be handled remotely.


Support Add-Ons

staff-augmentationStaff Augmentation

In place of hiring system administrator, consider augmenting your staff with a DoxTek team member.

training-voucherTraining Vouchers

Help end-users and administrators gain the skills needed to become system experts by utilizing training vouchers.

conference-registrationConference Registrations

Register for events like CommunityLIVE with OnBase and be notified of upcoming vendor and DoxTek events.

professional-servicesProfessional Service Hours

Pre-purchase professional service hours to complete projects at your discretion. Build a new workflow, automate capture, etc.

business-continuityBusiness Continuity

DoxTek will store a replica of your production system in a secure cloud environment (Disaster Recovery as a Service).

DoxTek Support Offerings

DoxTek is pleased to announce a tiered support program is now available to DoxTek customers! Choose the support program that is right for your organization or add-on select support services.

support-matrix

support-add-ons

request-a-quote-min

For proven results and timely implementation, partner with DoxTek.

Contact DoxTek for help solving your unique needs or fill out the information below and we’ll call you

Call today (866) 678-8400

  • This field is for validation purposes and should be left unchanged.